Running an order through production
Every status change happens on the order detail page, one action at a time — the Orders board itself does nothing.
An accepted RFQ becomes an order in Orders. The board is for seeing where everything stands; all the work happens on an individual order, in a panel called the Fulfillment Center, which shows exactly one action at a time.
The Fulfillment Center, one action at a time
Confirm Direct Payment
Only when automated payments are not switched on for your shop. You confirm you have received the money, and the invoice is generated. With automated payments active, this step does not appear — payment is confirmed for you.The order moves on and production can start.
Start Production
Tells the buyer work has begun and, if your plan includes the Production Floor, creates the jobs the floor will schedule.The buyer sees In Production on their order.
Manage on the Floor
While the order is in production, its status is driven by what actually happens on the Production Floor — not by a button here. This link takes you there.When the floor reports the work complete, the order becomes ready for checking.
Start Quality Check
Record the dimensional and surface inspection. This does not advance the order on its own — it is the thing to do first, and Finalize Packing is still what moves it forward.The check is recorded against the order and visible in its history.
Finalize Packing
Confirms the parts are packed and ready for the courier.The buyer sees Packed.
Dispatch Package
Hand over to the courier and record it. Tracking then appears on the buyer's order.The buyer sees Shipped with a tracking link, and the order is out of your hands.
Keeping the buyer informed
Every order has a log. Notes can be internal, which only your team sees, or public, which the buyer sees on their order.
Use public notes for anything that changes the buyer's expectations — a day's delay, a material substitution you have agreed, a photograph of the first part off the machine. Use internal notes for what your own team needs to know when someone else picks the job up tomorrow.
What you actually get paid
The order carries a revenue breakdown: the item total, the GST billed to the customer, the platform fee, and — where they apply — TCS and TDS, ending in your estimated payout. Where automated settlement is active, that payout is released through Razorpay Route without you asking. Where you shipped it yourself, it is released once the buyer confirms receipt.
Balances and withdrawals live in Settlements. Only the shop owner can request a withdrawal.
When a part fails
Bad units are reported from the floor, not from the order. Record it honestly — a re-run started on the day a part failed usually still hits the promised date, and one recorded a week later never does. See The Production Floor.
In short
Open the order, not the board. Work down the Fulfillment Center: payment, production, the floor, quality check, packing, dispatch. Tell the buyer about problems in a public note before they ask.