Quality Disputes & Returns

1. Nature of custom manufacturing

All items are custom-manufactured to your specifications, which makes the components non-returnable and non-exchangeable once production has been confirmed.

1.2. Order cancellation

• Prior to production: Cancel anytime with a full refund before you provide explicit approval to begin manufacturing.
• Post-authorization: Once manufacturing begins, the job cannot be cancelled and is not eligible for a refund.

2. Quality issues & defects

Refunds or replacements are considered only in cases of quality issues.

• Manufacturing defects that render the component unusable (mechanical failure, gross warping).
• Gross deviations from authorized specifications (incorrect alloy/resin, scale, or finish).

Minor deviations within standard industry tolerances (ISO 2768 or similar) are not considered defects.

3. Resolution process

Filing a claim

• Notify us within seven calendar days of receiving the product.
• Provide a detailed description of the defect or deviation.
• Include clear photos or videos demonstrating the issue, including packaging if shipping damage occurred.