Vendor Guide
Mastering Orders & Quotes
From the first RFQ to the final delivery. Learn how to negotiate effectively and keep your shop ratings high.
Fulfillment Lifecycle
1. Receiving RFQs
When a buyer needs custom parts, you'll receive a Request for Quotation (RFQ). Check your dashboard daily.
- Analyze Files: Download the attached CAD files and technical drawings.
- Clarify via Chat: Use the messaging thread to ask about tolerances, key features, or materials.
- Counter Offer: Don't just accept. If the design requires complex supports or post-processing, add those costs as line items and submit a Counter Price.
2. The "Handshake" (Acceptance)
Once the buyer clicks "Accept Offer", the negotiation ends and an Order is generated.
Important: Do not start printing/machining until the status changes from
PENDING_PAYMENT to PLACED or PROCESSING. Only then has the money been secured.3. Production & Shipping
Keep the customer updated. Transparency builds trust and leads to repeat orders.
- Mark as Processing: Let them know work has begun.
- Quality Check: Verify dimensions against the drawing before packing.
- Ship: Generate the shipping label directly from the dashboard (integrated with Shiprocket) to auto-update tracking.